Refunds,kept simple

Merkte sells its own digital products: printable planners, journals, workbooks, card sets and templates. Each comes as PDF files in both A4 and US Letter. You can buy one printable or several in one cart. Once your card payment is confirmed you land on a download page with every file; the private download links on that page stay valid for 30 days. Because a downloaded file cannot be returned, purchases are final, except in the cases below, which we honor for 14 days from the date of purchase.

• A file is broken: it will not download, will not open, or is damaged or blank.
• A file is missing: a page, a size (A4 or US Letter) or a file listed on the product page is not in your download.
• The product is not as described: it is materially different from its product page, its preview pages or its listed contents.

For a broken or missing file we will first send a working replacement. If that does not solve it, or you prefer, we refund the full price of that product.

If you bought the same printable twice by mistake, in one cart or in two orders, we refund the second copy.

• Requests made more than 14 days after purchase.
• Changing your mind after downloading a file that works and matches its description.
• A practice that did not bring the result you hoped for. Our printables are tools for planning and reflection, and they do not promise outcomes.
• Printing issues caused by printer settings or paper size; we are happy to help with those by email.

Email [email protected] from the address you used at checkout, with the product name and a sentence about what went wrong. A screenshot helps but is not required.

We aim to reply within two business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show them.

Please write to us first; most file problems can be fixed by sending a working copy. This policy forms part of the Terms & Conditions.